Damage Assessment
We inspect the vehicle and document the visible body damage before planning the repair.
Insurance Repair Guide
Car Insurance Claims & Smash Repair Help
Accident repairs and insurance claims can involve a lot of unfamiliar steps. This guide explains the repair side in plain English—what information helps, when a repairer becomes involved and what to ask your insurer before authorising work.
Why involve a repairer early?
Clear photos, vehicle details and an accurate description of the visible damage can make the repair assessment easier. Once the vehicle is inspected, the repairer can document the work likely to be required and identify areas that may need closer inspection.
Choice of repairer
Your ability to choose a repairer depends on your policy. Check your Product Disclosure Statement (PDS) or ask your insurer what choice-of-repairer terms apply before authorising repairs.
How Paintworks Helps With Insurance-Related Repairs
Repair Scope
The repair scope can include panel work, parts, preparation and refinishing depending on the damage.
Repair Information
Where applicable, we can assist with repair documentation and communication during the insurer assessment process.
What to Do After a Collision
- Prioritise safety. Move out of immediate danger if it is safe to do so and call emergency services when required.
- Exchange relevant details. Keep driver, vehicle and insurer information where appropriate.
- Take photos. Photograph the damage and surrounding scene when it is safe.
- Contact your insurer. Ask what your policy requires and whether choice-of-repairer provisions apply.
- Send us the damage. If you want Paintworks to assess the repair, upload clear photos and your vehicle details online.
Common Insurance Repair Situations
Not at Fault
Keep evidence and contact your insurer about liability, cover and the repair process. Paintworks can assist with the vehicle repair assessment.
At Fault / Own Damage
Your policy terms determine cover, excess and limits. Confirm these details with your insurer before authorising repairs.
Private Repair
If you choose not to claim, we can still assess the body damage and discuss the repair work required.
FAQs
Insurance & Smash Repair Questions
Do I have to use my insurer’s preferred repairer?
Not necessarily. It depends on your policy wording. Check your PDS or ask your insurer what repairer-choice provisions apply.
Can Paintworks help with an insurance repair?
Yes. Our Moorabbin team handles insurance-related repair enquiries and can assist with the repair assessment and documentation process.
What if hidden damage is found?
Additional damage found after disassembly can be photographed and documented before the repair scope is updated.
Can I send damage photos first?
Yes. Use the online repair assessment form to upload up to five clear photos with your vehicle and contact details.
Need Help With an Insurance Repair?
Send your damage photos and vehicle details to our Moorabbin team and we’ll contact you about the repair assessment.
Upload Damage Photos Moorabbin Insurance Repairs